Contact information on the owner of the webstore

The owner of the online store www.tallinn-cutlery.com (hereinafter referred to as the online store) is OÜ Aeroplaan, 11835305, located at Raudtee 134, 10919, Tallinn, Estonia.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping cart to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. 

Payment

Order can be paid via an online bank transfer or through banklink provided by Payment Center (maksekeksus.ee). Webstore accepts only EURO currency. When paying with bank transfer an invoice/order confirmation will be sent to you via e-mail. Bank requisites:

OÜ Aeroplaan

EE202200221048017601
Swedbank
SWIFT: HABAEE2X
Payment description: order number

Payment Center (Maksekeskus.ee) supports the following Estonian banklinks: Swedbank, SEB Pank, Coop Pank, LHV Pank, Nordea. To pay wiht banklink, press a button next to the corresponding bank and follow the instructions provided by the Payment Centre /(Maksekeskus.ee)   

If you have not paid for your order withing 5 days, the order will be cancelled. 

The contract enters into force when the amount payable is transferred to the bank account of the online store.

Shipment

Goods are shipped to the parcel machines in the following countries: Estonia, Latvia, Lithuania, Finland. Shipping to other countries can be arranged upon request. 

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments generally arrive at the destination specified by the purchaser within 7 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 30 calendar days. We have the right to ship goods in up to 45 calendar days in exceptional cases.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. The right of withdrawal does not apply if the purchaser is a legal person. To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods. To return the goods, you must submit a declaration of withdrawal to the e-mail address info@tallinn-cutlery.com within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). The online store shall return all of the payments received from the purchaser based on the contract within 14 daysThe shipping cost of returs are not compensated by the online store.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery. The purchaser has the right to turn to the online store within two weeks from receiving the goods by e-mailing info@tallinn-cutlery.com.

The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

Last updated: March 19, 2020